Sarah Chen is a consultant solicitor practising through Nexa Law Limited, which is authorised and regulated by the Solicitors Regulation Authority (SRA number 800001). Sarah Chen's individual SRA number is 567890.
If you're unhappy with my services, please contact me directly to discuss your concerns. I'll aim to resolve any complaint within two weeks. If you remain dissatisfied, you can escalate to the Legal Ombudsman, an independent scheme that handles complaints about legal services at no cost to you. The Legal Ombudsman can be contacted at:
The Legal Ombudsman
PO Box 15870
Birmingham B30 9EB
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
You must refer your complaint to the Legal Ombudsman within six years of the act/omission you're complaining about (or three years from when you should have reasonably discovered the problem). However, the Ombudsman may not be able to investigate all complaints—for instance, if your complaint is about a business matter or if you've had legal advice that falls outside their jurisdiction. I'm regulated by the Solicitors Regulation Authority (SRA) under SRA Number 567890. Further information about my regulation and complaints procedures is available from the SRA at www.sra.org.uk.